Contact & Editorial Feedback

Last updated: May 2, 2026

How this page works. Each address below routes to a specific person or queue with a published response time. The editorial address is the one to use if you spotted something we got wrong on a billing-and-coding reference page; it goes to our named subject-matter expert and corrections are logged publicly.
Editorial & corrections

Spotted an error?

Wrong HCPCS unit, stale ASP, missing JZ-modifier guidance, foundation closed but listed as open. We want to know.

Triaged within 2 business days by Catherine Rose, CPC. Confirmed corrections normally ship within 5 business days and appear in the public change log.
Product & account support

App, billing, account

Calculator behaviour, login or invoice questions, plan changes, team invites.

Response within 1 business day on weekdays. Faster during US business hours.
Compliance & regulatory

Privacy, HIPAA, BAAs, security questionnaires

Procurement reviews, security questionnaires, data-processing inquiries.

Response within 3 business days; complex questionnaires longer.
Press & partnerships

Reporters, interviews, citations

Quotes, data citations, interviews with our subject-matter expert, stat checks.

Response within 1 business day. Stat-check requests prioritized.

How editorial corrections work

When you email editorial@carecostestimate.com with a correction:

1. Your report is acknowledged within two business days.

2. It is reviewed by Catherine Rose, CPC, our named subject-matter expert. She validates against the source hierarchy described in the Editorial Policy — federal regulation first, then CMS authoritative file, then FDA SPL label, then payer MRF, then manufacturer or foundation page, then secondary references.

3. If confirmed, the affected page is fixed, re-reviewed, re-dated, and the change is recorded in the public Corrections & Changelog with what was wrong, what is now correct, and the source that drove the change.

4. If we disagree or need more information, you get a written explanation back — not a form-letter brush-off.

Mailing address

TODO-COMPANY: physical or PO-box mailing address

What goes elsewhere